Privacy Policy

Last updated: November 12, 2026

Introduction

This Privacy Policy explains how Canopy-ridge collects, uses, and protects your personal information when you use our website and services. We are committed to ensuring that your privacy is protected and that we handle your data responsibly.

Information We Collect

When you use our website or request our services, we may collect the following types of information:

Contact information including name and email address
Service preferences and booking details
Communication records when you contact us
Technical data including IP address, browser type, and device information
Cookies and usage data as described in our Cookies Policy

How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your service requests
To communicate with you about your bookings and inquiries
To improve our website and services based on your feedback
To send you relevant information about our services, if you have opted in
To comply with legal obligations and protect our rights

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract performance: to provide the services you have requested
Legitimate interests: to operate and improve our business
Legal obligation: to comply with applicable laws and regulations
Consent: where you have given explicit permission for specific processing activities

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers and access is restricted to authorized personnel only.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with:

Service providers who assist us in operating our business, under strict confidentiality agreements
Legal authorities when required by law or to protect our rights
Business partners, only with your explicit consent

Your Rights

Under applicable data protection laws, you have the following rights:

Right to access: request a copy of the personal data we hold about you
Right to rectification: request correction of inaccurate or incomplete data
Right to erasure: request deletion of your personal data under certain circumstances
Right to restrict processing: request limitation on how we use your data
Right to data portability: receive your data in a structured, commonly used format
Right to object: object to processing based on legitimate interests
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at [email protected]

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: [email protected]
Address: 142 Victoria Street, Melbourne VIC 3000, Australia